Liquid Web Healthcare organizations face a unique challenge: delivering high-quality care while safeguarding sensitive patient data and meeting strict regulatory requirements. In a recent Healthcare IT Today interview, our own Kelly Goolsby, Director of Solutions Architecture, and Philip Palmer, Director of Sales, sat down with host John Lynn to talk about what it really takes to deliver secure, reliable, and HIPAA-compliant hosting.
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From the start, both Kelly and Philip emphasized that HIPAA compliance goes far beyond signing a Business Associate Agreement (BAA).
As Kelly explained, early on many providers saw the BAA as the finish line, but in today’s world of telehealth, patient portals, and cloud-based EHRs, compliance is an ongoing process. Organizations must account for where data lives, how it’s accessed, who can access it, and what happens when infrastructure needs to scale quickly.
“Fast and secure aren’t always the same—but in healthcare, you need both.”
Kelly Goolsby
Scaling without sacrificing security
One of the biggest challenges for small to mid-sized healthcare providers is maintaining compliance as they grow. Mergers, acquisitions, and rapid expansion can introduce new risk points.
Philip echoed the point that “fast and secure aren’t always the same.” Moving quickly to meet demand is important, but so is ensuring security controls, patching, and monitoring to keep pace.
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Why reliability matters more than ever
For healthcare, uptime isn’t just about avoiding lost revenue. It can directly affect patient care.
Kelly shared the example of home healthcare providers whose mobile applications connect clinicians in the field with patient data. If those systems go down, clinicians lose access to schedules, patient histories, and charting tools—delaying care and increasing costs.
“An hour of downtime for a medical practice can cost six figures, and that’s before the hit to reputation.”
Philip Palmer
Predictable pricing in an unpredictable world
Philip also addressed the financial side. Cloud providers that bill based on usage can make budgeting unpredictable, and on-premises systems often have hidden costs.
Fixed-term pricing means healthcare IT leaders know exactly what they’ll pay for the life of their contract. This stability helps organizations avoid budget surprises and frees internal teams to focus on strategic initiatives rather than server maintenance.
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Real-world results
Kelly and Philip shared customer stories, including multi-location clinics that moved to Liquid Web to improve reliability, strengthen compliance, and free up in-house IT teams to work on growth-focused projects. By offloading infrastructure management, these organizations gained peace of mind and a hosting partner invested in their long-term success.
“Our goal is to turn IT from a cost center into a value engine.”
Philip Palmer
Next steps for reliable healthcare hosting
If you’re in healthcare IT and need to ensure compliance without compromising performance, this conversation is packed with valuable perspectives on security, uptime, scaling, and cost control.
🎥 Watch the full interview here:
And when you’re ready to upgrade your hosting, Liquid Web can help.
Liquid Web is HIPAA audited by independent accounting firm UHY LLP, an internationally trusted auditor with extensive experience. We are also compliant with other relevant standards including SSAE-16 and Safe Harbor, providing assurance to companies in the healthcare industry and their business associates.
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